Returns and refunds
Right of withdrawal, returns, refunds and complaints, gathered in one place. The wording is the same as in the terms of sale.
Last updated: 18 September 2026
Full refund until it ships
You can cancel your order free of charge until the system has been dispatched. Write to info@nordicstealth.com and we will cancel and refund everything you have paid no later than 14 days after your message. The refund is made using the same means of payment you used for the purchase. If more than 120 days have passed since your payment, it is instead made by bank transfer to an account you specify. After delivery, you have a 14-day right of withdrawal from the day you receive the system, see section 5.
This page reproduces the sections of the terms of sale that deal with withdrawing, sending goods back and getting your money returned. If you cancel before the system has shipped, we refund everything no later than 14 days after your message, see section 2 of the terms of sale. The terms of sale are the binding document, and this page exists to make the rules easy to find.
5. Right of withdrawal
As a consumer, you have a 14-day right of withdrawal from the day you receive the goods, under the Danish Consumer Contracts Act.
You may unpack the goods and examine their nature, characteristics and functioning in the same way you could in a physical shop. You can withdraw even if the packaging has been opened and the goods have been tried out. If the goods have been handled beyond what was necessary to examine them and have lost value as a result, we may deduct that loss of value from your refund.
To withdraw, give us an unambiguous notice before the deadline, for example via the withdrawal function on this site, using the model withdrawal form, or by email to info@nordicstealth.com. The goods must then be returned without undue delay and no later than 14 days after you have notified us.
We refund all payments received from you, including any delivery costs, no later than 14 days after we have received your notice of withdrawal. We may withhold the refund until we have received the goods back or you have provided proof that they have been sent. The refund is made using the same means of payment you used for the purchase, unless you have expressly agreed otherwise. If more than 120 days have passed since your payment, it is instead made by bank transfer to an account you specify.
We pay the return shipping when you send the system back from an EU country. Write to us before you send it, and we will arrange the collection. The system ships in a box that is larger than the 123 × 20 × 20 cm bag, and it cannot be sent by ordinary post.
6. How to withdraw
You can withdraw digitally via the "Withdraw from contract" function on this site. The function is available throughout the withdrawal period, and when you use it, we confirm receipt by email without undue delay.
You can also use the statutory model withdrawal form (Annex 3 to the Danish Consumer Contracts Act). It is available on this site, and we also send it to you by email after you order. You are not required to use the function or the form. Any unambiguous statement that you withdraw is sufficient.
7. Legal guarantee (defects)
You have a two-year legal guarantee under the Danish Sale of Goods Act. A claim must be made within a reasonable time after the defect is discovered. A claim made within two months of discovering the defect is always in time.
Complaints should be directed to info@nordicstealth.com with a description and photos of the defect.
8. Complaints and dispute resolution
If you wish to complain about your purchase, please write to us first at info@nordicstealth.com so we can try to resolve the matter.
If the matter is not resolved, you can as a consumer complain to the Centre for Complaint Resolution and the Danish Consumer Complaints Board via naevneneshus.dk. If you live in another EU country, you can also seek help from the European Consumer Centre (ECC-Net) in your country.