Returns and refunds
Right of withdrawal, returns, refunds and complaints, gathered in one place. The wording is the same as in the terms of sale.
Last updated: 8 September 2026
This page reproduces the sections of the terms of sale that deal with withdrawing, sending goods back and getting your money returned. The terms of sale are the binding document, and this page exists to make the rules easy to find.
5. Right of withdrawal
As a consumer, you have a 14-day right of withdrawal from the day you receive the goods, in accordance with applicable consumer protection law.
You may unpack the goods and examine their nature, characteristics and functioning in the same way you could in a physical shop. You can withdraw even if the packaging has been opened and the goods have been tried out. If the goods have been handled beyond what was necessary to examine them and have lost value as a result, we may deduct that loss of value from your refund.
To withdraw, give us an unambiguous notice before the deadline, for example via the withdrawal function on this site, using the model withdrawal form, or by email to info@nordicstealth.com. The goods must then be returned without undue delay and no later than 14 days after you have notified us.
We refund all payments received from you, including any delivery costs, no later than 14 days after we have received your notice of withdrawal. We may withhold the refund until we have received the goods back or you have provided proof that they have been sent. The refund is made using the same means of payment you used for the purchase, unless you have expressly agreed otherwise.
Return shipping is the buyer's responsibility unless the goods are defective.
6. How to withdraw
You can withdraw digitally via the "Withdraw from contract" function on this site. The function is available throughout the withdrawal period, and when you use it, we immediately confirm receipt by email.
You can also use the statutory model withdrawal form, which is available on this site and is sent to you with the order confirmation. You are not required to use the function or the form. Any unambiguous statement that you withdraw is sufficient.
7. Right of complaint
You have legal conformity rights under applicable consumer sales law for a minimum of two years from delivery. The law of your country of residence may give you longer or additional rights, and nothing in these terms limits them. Complaints must be raised within a reasonable time after the defect is discovered.
Complaints should be directed to info@nordicstealth.com with a description and photos of the defect.
8. Complaints and dispute resolution
If you wish to complain about your purchase, please write to us first at info@nordicstealth.com so we can try to resolve the matter.
If the matter is not resolved, you can as a consumer complain to the Danish dispute resolution bodies at Naevneneshus.dk (Center for Klageløsning and the Danish Consumer Complaints Board). If you live in another EU country, you can also seek help from the European Consumer Centre (ECC-Net) in your country.